Understanding your customers is vital for any business that aims to thrive. By harnessing the voice of the customer, you can unearth hidden gems about their needs, desires, and pain points. This game-changing information can subsequently be used to improve your products, services, and overall customer journey. Here's a step-by-step framework to he

The Define phase is the foundation/starting point/initial step of any successful Lean Six Sigma project/initiative/endeavor. During this critical stage, teams focus on/concentrate on/zero in on clearly identifying/defining/articulating the problem statement and its impact/consequences/effects on the organization/manufacturing process/customer exper

Achieving success within the Lean Six Sigma framework depends heavily on a thorough understanding of Critical-to-Quality (CTQ) characteristics. CTQs represent the elements that directly influence customer satisfaction and product performance. By recognizing these crucial CTQs early in the process, organizations can focus their improvement efforts o